1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for assistance.
We are an independent third-party service provider offering customer support and assistance for satellite radio and in-car audio subscription services.
We are not affiliated with or endorsed by Sirius XM Radio Inc., Apple Inc., or any other broadcasting company.

By using this website or our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information from you:

• Contact Information: Name, phone number, and email address that you voluntarily provide through forms or phone calls.

• Service Information: Details about the type of help or assistance you request (e.g., activation, billing, or troubleshooting).

• Technical Information: Basic browser, device, and usage data collected automatically for website analytics and performance (e.g., IP address, cookies, and browser type).

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services

• Process callback or support requests

• Improve website functionality and customer experience

• Communicate updates related to your inquiry or service request

• Maintain records for business and compliance purposes

We do not sell, rent, or trade your personal information to third parties.

4. Sharing of Information

We may share your information only in the following situations:

• With authorized team members who need the information to fulfill your service request

• With trusted service partners (such as call handling or hosting providers) who assist us in operating our business

• When required by law, legal process, or government request

All partners and vendors are required to handle data in accordance with this Privacy Policy.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve functionality and analyze visitor traffic.
You can choose to disable cookies in your browser settings, but some features of the site may not work properly without them.

7. Your Rights

You may:

• Request access to the personal information we hold about you

• Ask us to correct or delete your data

• Opt out of communications at any time by contacting us through the form on this website

To make such requests, please reach out via our contact page.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of any third-party sites you visit through those links.

9. Children’s Privacy

Our services are intended for adults and vehicle owners.
We do not knowingly collect or store information from anyone under the age of 18.
If you believe that a minor has provided us with personal data, please contact us immediately so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Any updates will be posted on this page with the revised date at the top.
Your continued use of the website after such changes means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Customer Assistance Team
Email: contact@xrnsatelliteradio.online
Phone: +1 (888) 577-3881
Operating Hours: All Days, 9 AM – 9 PM (EST)

Disclaimer:
We are an independent third-party assistance provider. We are not affiliated with Sirius XM Radio Inc., Apple Inc., or any broadcasting company.
All trademarks and brand names mentioned are the property of their respective owners.

Privacy Policy